Skip to content
Wakio
Get started
Legal

Terms of Service

The agreement between your business and ours. Written to be read, not to be survived.

Last updated 2026-08-06

1. Who you are agreeing with

Wakio is operated by WorkersLab LLC, trading as Wakio, of 30 N Gould St STE N, Sheridan, WY 82801, United States. The company's own site is workerslab.com. In these terms "we" and "us" mean WorkersLab LLC, and "you" means the business that holds the account.

These terms apply when you create an account or send mail through us. If you are agreeing on behalf of a company, you are confirming that you are allowed to.

2. What Wakio is

Wakio sends email for you. You send us a message through our API, we deliver it from your own domain, and we keep a record of what happened to it: accepted, delivered, bounced or complained about, with a timestamp and a reason for each.

We handle the parts that keep a sending domain trusted. Your suppression list is yours alone and is never pooled with other customers. Unsubscribes and complaints are recorded against the contact with the time they happened, and that record cannot be edited afterwards. Unsubscribes are honoured immediately.

3. Your account and your keys

Keep your credentials to yourself. API keys are shown once when you create them, because we only ever store a hash of them and cannot show you a key again afterwards. If a key leaks, revoke it from your dashboard and issue a new one.

Anything sent using your keys is treated as sent by you. Tell us promptly if you think somebody else has them.

4. Acceptable use

Our Acceptable Use Policy is part of this agreement. It sets out what you may send, where your addresses may come from, and what we do when something goes wrong. Breaching it is breaching these terms.

5. Your content and your recipients

You are the sender of record. The mail is yours: you decide who receives it, what it says, and when it goes. We deliver it on your instruction.

You confirm that you have permission to email every address you send to, that the content is lawful, and that you hold whatever rights it needs. Under United States law governing commercial email, the obligations that attach to a sender attach to you.

This clause is the one that matters most to us, and it is worth saying why rather than leaving it as legal furniture. When a list is sent mail it did not ask for, the complaints land on the sending infrastructure, and that infrastructure is shared with our other customers. A list you cannot account for is a risk to people who have nothing to do with you. That is why we ask about imports, and why the enforcement ladder exists.

You keep ownership of your content, your contacts and your records. We claim no rights over any of it beyond what we need to run the service for you.

6. Plans, allowance and payment

Plans are monthly and only monthly. There is no annual option to weigh up, so there is no annual discount either. You can cancel from your own billing page whenever you want, and cancelling takes effect at the end of the period you have paid for.

Each plan carries a monthly send allowance. We tell you when you cross 80% of it and again at 100%. Nobody is moved to a larger plan without being asked.

Transactional mail never stops for money. Not for an allowance overrun, and not while a payment is being retried. Blocking somebody's login code or password reset over a billing threshold is not a defensible thing to do, so we do not do it.

Payments are taken by Stripe. We never see or store your card details.

7. Suspension and ending the agreement

You can stop at any time by cancelling your plan.

We can suspend sending if the Acceptable Use Policy is breached, if complaint or bounce rates put other senders at risk, or if payment fails and stays unresolved after we have contacted you. Suspension stops mail leaving and stops deliveries already queued. Your account, your data and your billing page stay reachable.

We can end the agreement for a serious or repeated breach, and immediately for phishing, malware, or anything that puts recipients at risk.

8. Data

How we handle your data and your recipients' data is set out in our Privacy Policy, and the companies that process data on our behalf are listed on our sub-processors page. Both are part of this agreement.

9. Availability and support

We work to keep Wakio running and we will tell you when something is wrong. We do not commit to a percentage of uptime, and we do not promise a response time for support, because we have not built the monitoring that would let us stand behind either. When we can make those commitments we will publish them here rather than in a sales conversation.

Support is by email at [email protected].

That address also takes requests about personal data, and those do carry a stated window: thirty days, set out in our Privacy Policy. It covers requests about data and not support, so the two commitments do not overlap.

10. What we do not promise

The service is provided as it is. We do not warrant that delivery will be uninterrupted, that every message will reach an inbox, or that the service will be free of errors.

That first one deserves an honest note. Whether mail reaches an inbox is decided by the receiving mailbox provider, using signals that include your content, your sending history and how recipients react. We can give you the parts that make a good outcome likely, and we do. Nobody can promise you the outcome itself, and a provider who does is telling you something they cannot know.

11. Limitation of liability

To the extent the law allows, neither party is liable to the other for indirect or consequential loss, or for lost profits, revenue, data or goodwill.

Our total liability for any claim arising out of this agreement is limited to what you paid us in the twelve months before the claim arose.

Nothing here limits liability that cannot be limited by law.

12. Changes to these terms

We may change these terms. If a change materially affects you we will tell you by email before it takes effect, and the date at the top of this page always says when it last changed. Continuing to use Wakio after a change means you accept it.

13. Governing law

These terms are governed by the laws of the State of Wyoming, United States. Any dispute goes to the state or federal courts sitting in Sheridan County, Wyoming, and both of us agree to that venue.

14. Contact

WorkersLab LLC
30 N Gould St STE N
Sheridan, WY 82801
United States

[email protected] reaches us for anything, including formal notices.